Your suggestions, comments or complaints can be valuable feedback for us.

You can communicate it:

in person to the social worker who is handling your case (or another person whose work you are dissatisfied with). The social worker is obliged to record your complaint in the file and try to resolve it; social service workers are obliged to inform a key social worker. If the situation does not improve, inform the Head of Social Services in writing or at a pre-arranged meeting. The Head of Social Services will investigate your complaint within 5 days (for the Crisis Assistance service) or within 15 days (for the Shelter service). You will be notified orally (also in writing if so desired) about the result of the investigation. A confidential record of the complaint will be made in your file. If you are still not satisfied, please contact in writing the Director of La Strada, who will investigate your complaint within 15 days. You will then be notified in writing of the outcome of the complaint investigation.
anonymously to designated post-boxes, which are located in the shelters with night services and on the premises of La Strada Counselling Centre, or by post to the P. O. Box address. The post-boxes are emptied once a month by the Head of the Shelter, who deals with the complaints. Notifications on the results of the complaints are then posted on the notice board in the Counselling Centre.
via a person of your choice acting as your proxy.

You can use the services of an interpreter from our organization to file an oral complaint. You can write a written complaint in the language you use to contact your social worker. If you are dissatisfied with external or recommended services, please inform your social worker.

If you have any recommendations on how we could improve our services, you can also submit a proposal. You can communicate it or address it to your social worker or the Head of Social Services, who will deal with your proposal. However, they don’t have to comment on it or tell you how it was handled.