Privacy policy

Date of last update: February 9, 2026

1. Basic information

The personal data controller is La Strada Czech Republic, o.p.s., ID No. 25656317, with its registered office hidden pursuant to Act No. 304/2013, hereinafter referred to as the "controller."

Contact for questions regarding personal data protection:
address: P. O. Box 305, 111 21 Prague 1, Czech Republic
email: lastrada@strada.cz
phone: +420 222 721 810

2. What data we collect and why

A. Website visitors

When you visit our website, we process technical data using cookies. Detailed information about what cookies we use and how you can control them can be found in our Cookie Policy.

If you write to us using the contact form on the website, we process the data you provide (name, email, phone number, message content). We use this data only to respond to your inquiry.

Legal basis: Your consent (when you agree to cookies) and our legitimate interest (responding to your inquiry).

B. Clients of our services

We respect your privacy and need for security. Therefore:

Anonymous services (online chat)

If you use our anonymous chat, we do not collect any personal data unless you provide it to us yourself in the chat. You can remain completely anonymous.

If you provide us with personal data in the chat, we will handle it as described in the following section - services requiring contact.

After the chat ends, all communication is automatically deleted.

Services requiring contact

If you need our help and provide us with your contact details, we only process the following data:

• Contact details – name (or nickname if you do not want to give your real name), phone number, or email address that you provide to us yourself.

• Information about your case – only to the extent necessary for us to help you.

• Sensitive data (e.g., information about health, criminal offenses) – we only process this if it is necessary to resolve your situation and only with your express consent.

Purpose of processing: Provision of social, legal, or other professional assistance, communication with you, documentation of the case for the purpose of providing the service. We collect data for statistical purposes and to improve our services and monitor registered social services.

Legal basis: Your consent, in some cases our legitimate activity in the field of social services or the protection of your vital interests.

We will store your personal data in a secure client database so that we can respond to your inquiry.

3. Our commitment to confidentiality

We will not disclose any information about you or your case to anyone without your consent.

This is our fundamental principle. We will not disclose your data or information about your case to any third party—including the police, other institutions, or the media—without your express consent.

Exceptions: We may only disclose your data without your consent in the following exceptional cases:

• Your life or health is in immediate danger and immediate action is necessary.

• We are required to do so by law (e.g., the obligation to prevent or report a crime in cases specified by law).

Even in these cases, we will only disclose the minimum amount of information necessary.

You have the right to remain anonymous – if you do not wish to reveal your identity, we will respect that.

4. How we protect your data

We protect your data using a range of security measures:

Technical protection:

• Secure servers and databases.

• Regular backups and system updates.

• Password-protected access to data.

Organizational measures:

• Only authorized employees who need this information for their work have access to your data.

• All employees are bound by confidentiality.

• Regular employee training on personal data protection.

• Physical security of the premises where documents are stored.

External service providers:

• website provider Solidpixels (Breezy, s.r.o.)

• website hosting (VS hosting)

• email provider (Google)

• CRM - client database (Salesforce)

They only have access to information from cookies, forms, or chat, which in most cases is common personal data (IP address, name, email, phone number). As external processors, they are bound by contract and their terms and conditions to secure this data and maintain its confidentiality.

5. How long we store data

• Anonymous chat: We do not store data.

• Service clients: We store data for the duration of the provision of assistance and then for a further 5 years after the end of the cooperation or until your consent is revoked, whichever occurs first.

• Cookies: Depending on the type of cookies – see our Cookie Policy.

After the retention period has expired, we will securely delete or anonymize your data.

You can ask us to delete your data at any time – see the "Your rights" section below.

6. Your rights

You have the following rights regarding your personal data:

The right to know what data we hold about you

You can ask us at any time for information about what personal data we process about you.

The right to rectification

If you find that the data we hold about you is inaccurate or incomplete, you can ask us to rectify it.

Right to erasure ("right to be forgotten")

You can ask us to delete your personal data if:

• We no longer need it for the purpose for which we obtained it.

• You withdraw your consent and we have no other legal reason to process it.

• You object to the processing.

• The data has been processed unlawfully.

Right to withdraw consent

If we process your data on the basis of consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

Right to restriction of processing

You can ask us to stop processing your data (but not delete it) if, for example, you question the accuracy of the data or object to the processing.

Right to data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

How to exercise your rights

To exercise your rights, please contact us:

• By email: lastrada@strada.cz

• By mail: P. O. Box 305, 111 21 Prague 1, Czech Republic

We will respond to your request within 30 days. In justified cases, we may extend this period by another 60 days – in which case we will inform you of this and the reasons for the extension.

7. Right to lodge a complaint

If you believe that we are processing your personal data in violation of the law, you have the right to lodge a complaint with:

Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7
Czech Republic

Website: https://www.uoou.cz
Email: posta@uoou.cz
Phone: +420 234 665 111

8. Changes to this policy

We may update this policy from time to time, for example, when legislation or our services change.

The current version of this policy is always available on our website.